PART 1 — LINKEDIN JOB POST (FINAL COPY)
About Finkraft
Finkraft.ai is the invoice-first control layer for global corporate travel, operating at the intersection of travel, fintech, and tax compliance (GST/VAT). We process invoice data at scale for over 100 Fortune-500 clients, enabling reconciliation, compliance, payments, and financial optimisation. As we scale from approximately $2M ARR toward $10M+ and expand into the GCC, we are strengthening our leadership team with a critical post-sales hire.

About The Role
This leader will own Finkraft's post-sales engine end-to-end: customer intelligence, delivery operations, client health, and the AI-first analytical motion that converts invoice data into compliance outcomes, savings, and expansion signals. The role carries responsibility for a team of Business Analysts, Data Analysts, and delivery operations specialists, and assumes ownership of the QBR, RCA, and BRD cadence that currently sits with the founder.

Key Responsibilities
AI-first QBR, RCA, and BRD motion for Finkraft's top-25 enterprise accounts




Client-health dashboards covering leading indicators, churn risk, and expansion signals
Escalation control, including cycle time, root-cause analysis, and prevention loops
Qualified upsell signal generation, routed to Account Management
BA / DA team quality, hiring standards, and review discipline
Delivery operations SLAs, capacity planning, and tooling

Requirements
Candidate profile
8–14 years in customer intelligence, delivery operations, or analytics leadership within B2B SaaS, fintech, or enterprise travel
Direct, hands-on experience running QBRs and RCAs for enterprise accounts
Demonstrated use of AI tools (LLMs, copilots) in analytical workflows
A track record of raising the performance bar on analyst teams
Operating fluency in SQL, dashboards, and BRD writing
Founder-level ownership and clarity, with minimal follow-up overhead

Exposure to GST/VAT or indirect tax, travel/TMC/airline d

📌 Head Of Customer Success Bengaluru (India)
🏢 Finkraft
📍 India