Location: Jamshedpur (Onsite)(Need to Work From the Client's Location)

Role & responsibilities
Receive, log, track, and manage user incidents and service requests through the ticketing system.
Provide first-level troubleshooting and resolve standard hardware, software, and IT infrastructure issues.
Monitor IT systems and applications to ensure smooth day-to-day operations.
Handle user account management tasks, including password resets and access-related requests.
Follow Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles for issue resolution.
Escalate unresolved or complex incidents to L2/L3 support teams as required.
Maintain accurate ticket updates and ensure adherence to defined Service Level Agreements (SLAs).





Required candidate profile
23 years of experience in IT Infrastructure/Desktop/L1 Support.
Robust knowledge of Windows desktop operating systems and Microsoft Office applications.
Experience with incident logging and ticketing tools.
Basic understanding of networking concepts and hardware troubleshooting.
Knowledge of Active Directory, user account management, and password reset processes.
Valuable analytical and troubleshooting skills.
Robust verbal and written communication skills.

📌 Support Engineer Jamshedpur
🏢 Roitech Consulting
📍 Jamshedpur