Designation ? Guest Relationship Executive?
Location: West Pune (Wakad, Hinjewadi, Balewadi, Baner) and East Pune (Kharadi, Wagholi)?
Reports to: GM Brand Experience
Experience: 0.6 to 3 years
Team Size: Individual contributor (coordination with Sales, Admin, and Facilities teams)

Why this role. Why Now

As footfall increases across our Pune sales galleries, show flats, and channel partner visits, we need someone who can be the face of our brand?offering warmth, clarity, and coordination. This role is essential to delivering a premium first impression to potential homebuyers and partners, especially in high-traffic situations. Your presence ensures every visitor feels valued, guided, and well cared for from arrival to exit.

What Success Looks like in 1 Year:
100% guest arrivals smoothly received, guided, and tracked
All sample flat visits managed without delay or confusion, in sync with Sales
High guest satisfaction during peak traffic days and channel partner events
Streamlined hospitality operations at the site?seating, beverages, materials, ambience




Recognition from Sales and CX teams as a critical contributor to deal conversion

Responsibilities:
Warmly welcome walk-ins, scheduled guests, and channel partners
Guide visitors through registration, waiting areas, and sales journey
Coordinate sample flat visits with Sales and ensure smooth handover
Maintain a polished, comfortable, and welcoming workplace in reception and lounge areas
Arrange and monitor hospitality (beverages, snacks, materials) for guests and events
Handle crowd management during high-traffic weekends and project launches
Maintain explicit communication with Sales, Admin, and Facilities teams to ensure preparedness
Keep visitor records and feedback logs updated
Support small in-site events and activations for clients or partners

Must Have Experience (Non-Negotiable)
2?4 years in a guest-facing role in real estate, hospitality, luxury retail, or eve

📌 Senior Executive Pune (India)
🏢 Vilas Javdekar Developers
📍 India