Job Description: Senior Branch ManagerJob Title

Senior Branch Manager

Department

Operations / Business Development

Job Summary

The Senior Branch Manager is responsible for the overall performance, profitability, and operational excellence of the branch. This role provides leadership to branch teams, drives business growth, ensures compliance with organizational policies and regulatory requirements, delivers exceptional customer service, and achieves financial and operational targets.

Key ResponsibilitiesBusiness Growth
Develop and execute branch business plans to achieve revenue and profitability targets.
Drive customer acquisition, portfolio growth, and cross-selling of products and services.
Identify current business opportunities and strengthen relationships with existing customers and partners.
Monitor market trends and competitor activities to support business development initiatives.

Branch Operations
Oversee day-to-day branch operations to ensure efficiency and service quality.
Ensure compliance with company policies, regulatory requirements,



and internal controls.
Monitor branch productivity, operational KPIs, and service standards.
Manage branch budgets, expenses, and resource utilization.

Team Leadership
Lead, mentor, and develop branch staff to achieve individual and team objectives.
Conduct performance reviews, coaching sessions, and training programs.
Foster a cooperative, high-performance, and customer-focused work workplace.
Support recruitment, onboarding, and succession planning for branch employees.

Customer Relationship Management
Build and maintain strong relationships with key customers and stakeholders.
Resolve escalated customer concerns promptly and professionally.
Promote a culture of excellent customer service across the branch.

Risk and Compliance
Ensure adherence to audit requirements, risk management policies, and regulatory guidelines.
Monitor operational risks and implement corrective actions

📌 Senior Branch Manager Jaipur
🏢 Sunrise Agriland Development and Research Private
📍 Jaipur