Job Title: Director – Senior Director/VP Digitial Infrastructure and Cloud Services

Location: Bangalore / India (Remote)

Experience: 15–20+ Years

Reporting To: VP / Head of Delivery / CIO

Role Overview

The Director – IT Infrastructure Services is a senior leadership role responsible for end-to-end ownership of Managed Infrastructure Services delivery, operational excellence, client engagement, and growth enablement. This role combines service delivery governance, operational leadership, presales/proposal capabilities, and strategic transformation across infrastructure domains.

Key Responsibilities
Service Delivery & Operations Management
- Lead 24x7 managed services delivery across infrastructure towers (Compute, Network, Cloud, End User, Security).
Own service quality, SLA/KPI adherence, and continuous improvement initiatives.
Drive incident, problem, change, and capacity management aligned to ITIL best practices.
Ensure operational efficiency through automation, standardization, and process optimization.




Manage multi-geo delivery teams and global service models.
Managed Services Governance
- Establish and enforce delivery governance frameworks (weekly, monthly, quarterly reviews).
Define and track operational metrics, dashboards, and reporting cadence.
Lead service improvement programs (CSI) and transformation initiatives.
Ensure compliance, audit readiness, and risk management across accounts.
Client Engagement & Stakeholder Management
- Act as primary escalation point for key enterprise clients.
Build robust relationships with CIOs, CTOs, and business stakeholders.
Drive customer satisfaction (CSAT), retention, and account growth.
Lead executive business reviews (EBRs) and strategic roadmap discussions.
Presales & Proposal Management
- Support and lead RFP/RFI/RFQ responses for infrastructure and managed services deals.
Define solution architecture, operating models, and pricing strategies.
Collaborate with s

📌 Senior Director/vp Digitial Infrastructure And Cloud Services Bengaluru (India)
🏢 Inoptra Digital
📍 India