Business Analyst & Customer Onboarding Executive

Location: Kochi, Kerala
Company: Navare Solutions Private Limited
Employment Type: Full-time

About the Role

We are looking for a proactive and customer-focused Business Analyst & Customer Onboarding Executive to gather business requirements, coordinate software implementations, and ensure a seamless onboarding experience for customers. The ideal candidate will work closely with customers and cross-functional teams to deliver successful implementations and drive customer satisfaction.

Key Responsibilities
Gather, analyze, and document business and functional requirements.
Prepare BRDs, FRDs, user stories, process flows, and other project documentation.
Conduct requirement gathering sessions, workshops, KT sessions, and customer meetings.
Collaborate with Development, QA, Project Management, and Support teams throughout the project lifecycle.
Support sprint planning, backlog prioritization, functional testing, and UAT.
Coordinate end-to-end customer onboarding and implementation activities.




Configure customer master data, user accounts, and operational settings.
Conduct product demonstrations, customer onboarding sessions, and user training.
Validate customer data before go-live and ensure implementation readiness.
Track project milestones, resolve implementation issues, and provide post-go-live support.
Prepare user guides, release notes, and training documentation.
Identify process improvement prospects and maintain implementation records.

Required Skills & Qualifications
Bachelor's degree in IT, Computer Science, Business Administration, Logistics, or a related field.
2–3 years of experience in Business Analysis, Customer Onboarding, Software Implementation, or a similar role.
Robust analytical, communication, and stakeholder management skills.
Valuable understanding of SDLC and Agile methodologies.
Experience with BRDs, FRDs, UAT, and software implementation.
Knowledge of log

📌 Business Analyst Kochi (India)
🏢 Navare Solutions
📍 India