17 Aug
|
Rentickle
|
Gurugram
17 Aug
Rentickle
Gurugram
Core Responsibilities
Answering Questions: Responding to customer queries quickly via phone, email, live chat, or social media.
Fixing Problems: Troubleshooting technical issues or product errors and giving explicit steps to fix them.
Handling Complaints: Listening to frustrated customers with empathy and finding a fair solution.
Managing Accounts: Processing orders, returns, exchanges, and updating user details.
Tracking Data: Recording all customer chats and notes in a central database or CRM system.
Escalating Issues: Passing complex technical or billing bugs to specialized internal teams.
📌 Customer Care Executive Gurugram
🏢 Rentickle
📍 Gurugram