Job Title: Windows Infrastructure Tower Lead

Location:
Noida, India

Work Model:
100% Work from Office (No Remote / Hybrid option)

Experience:
12+ years

Employment Type:
Full time

Role Summary

Responsible for the administration, support, optimization, and troubleshooting of the NetSkope Security Service Edge (SSE) platform including Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Data Loss Prevention (DLP), and Netskope Private Access (NPA). The role provides L3 technical expertise, drives major incident resolution, performs policy governance, and works with vendors/OEMs for complex issues.

Key Responsibilities
Netskope Administration
Manage NetSkope tenant administration.
Configure and maintain SWG, CASB, DLP, and NPA solutions.
Manage user/group integrations with Active Directory.
Review platform health and service availability.
Maintain global security policies and exceptions.
Policy Management
Create, modify, and optimize:
URL Filtering Policies
Application Control Policies
DLP Policies
CASB Policies




SSL Decryption Policies
Real-time Protection Policies
Implement business-approved access controls.
Perform policy tuning and false-positive reduction.
Netskope NPA (ZTNA) Support
Configure and maintain NPA Publishers.
Troubleshoot NPA connectivity issues.
Manage Private Applications.
Verify Publisher health and tunnel status.
Coordinate with server, AD, and network teams for application onboarding.
Secure Web Gateway (SWG)
Manage web filtering categories.
Troubleshoot proxy and web access issues.
Configure Forward-to-Proxy integrations.
Support POP redirection and geo-routing requirements.
Investigate internet access and SaaS access issues
Incident & Problem Management
Lead P1/P2 incident troubleshooting.
Analyze logs and traffic flows.
Identify root causes and provide corrective actions.
Coordinate OEM/vendor escalations.
Drive RCA and preventive actions
Monitoring

📌 Windows Infrastructure Tower Lead Noida
🏢 eJAmerica
📍 Noida