Role & responsibilities

ServiceNow Developer GRC / HRSD / ITSM

Job Summary:

We are seeking a highly skilled ServiceNow Developer with hands-on expertise in Governance, Risk & Compliance (GRC) and Human Resources Service Delivery (HRSD). The ideal candidate will have a solid foundation in ITSM modules but will be preferred if they have deep experience in GRC and HRSD implementations, customizations, and integrations.

Key Responsibilities:
ServiceNow Development & Customization
Develop and maintain custom scripts, business rules, script includes, UI actions, and client scripts.
Create and manage current incidents via scripts and query existing records effectively.
Implement enhancements and recent functionalities across ITSM, GRC, and HRSD modules.
Integration
Design and implement REST API integrations with external systems.
Work with OAuth 2.0 authentication (preferred) and Basic Authentication where required.
Troubleshoot and optimize integrations for reliability and security.
Module Expertise
Work across multiple ITSM modules – Incident, Problem, Change,



Knowledge, Service Request, CMDB, and Service Portal/Employee Center.
Build and configure GRC applications such as IRM (Integrated Risk Management) and TPRM (Third-Party Risk Management).
Design and configure HRSD modules for improved employee experience.
GRC / IRM Enhancements
Create and modify email notifications with custom content page design.
Implement enhancements in Due Diligence Requests, Third-Party Risk Management, and IRM workflows.
Utilize HTML/CSS for UI and content customization.
Configuration & Governance
Develop current Business Rules and Script Includes based on business requirements.
Justify custom development over OOTB (Out-of-the-Box) functionality through proper documentation and reasoning.
Collaborate with cross-functional teams to align solutions with organizational standards and best practices.

Mandatory Skills:
GRC (Governance, Risk, and Compliance):
Du

📌 Servicenow Developer Bengaluru (India)
🏢 Sonata Software
📍 India