AI ModeAllImagesVideosNewsMapsShoppingBooksFlightsFinance21 sitesA Chat Support Executive (often called a Live Chat Agent or Customer Support Executive) is the digital "frontline" for a company, responsible for providing real-time, text-based assistance to customers. Their primary goal is to resolve inquiries efficiently while maintaining high levels of satisfaction. Expertia AI +4Key Responsibilities
Real-Time Engagement: Responding to customer queries promptly via live chat and messaging platforms.
Problem Resolution: Troubleshooting technical or service-related issues and providing step-by-step guidance.
Multitasking: Managing multiple chat conversations (typically 2–3) simultaneously without compromising quality.
Documentation: Maintaining accurate records of all customer interactions and transactions in CRM systems.
Escalation:



Identifying complex issues that require specialized help and routing them to the appropriate higher-level teams.
Product Knowledge: Staying updated on the company’s products, services, and policies to provide accurate information. Expertia AI +14

Essential Skills
Written Communication: Exceptional grammar, spelling, and the ability to convey a qualified yet empathetic tone.
Typing Proficiency: Typically a minimum of 30–40 words per minute (WPM) with high accuracy.
Technical Savvy: Proficiency with live chat software (e.g., Zendesk or Freshdesk), CRM tools, and basic troubleshooting
Age criteria 18 to 29 years

Job Types: Full time, Part time, Fresher

Pay: ₹16,462.03 - ₹34,654.46 per month

Work Location: In person

📌 Chat Support Executive Indiranagar (India)
🏢 Amelia
📍 India