Role & Responsibilities

E-commerce Business Management
Own end-to-end e-commerce operations to drive revenue, profitability, and growth.
Monitor business KPIs including sales, conversion rate, AOV, and customer acquisition metrics.
Identify prospects and implement initiatives to improve commercial performance.

Website & Digital Merchandising
Manage website merchandising, product collections, content, navigation, and promotional campaigns.
Ensure a premium customer shopping experience through effective digital merchandising.
Coordinate with the technology team on website enhancements, UAT, releases, and platform improvements.

Product Catalog Management
Ensure timely product launches with accurate product information, pricing, imagery, and inventory synchronization.
Maintain catalog quality through regular audits and governance.
Ensure accuracy of jewelry-specific attributes including certifications, BIS hallmark details, metal purity, product specifications, and descriptions.

Conversion Optimization & Analytics
Analyze customer behavior using GA4,



Microsoft Clarity, and other analytics tools.
Optimize product pages, customer journeys, and checkout experiences through data-driven insights and A/B testing.
Improve conversion rates and reporting accuracy through continuous performance monitoring.

Customer Experience & Lead Management
Oversee digital leads, customer support operations, and conversion management.
Manage customer escalations related to orders, payments, deliveries, returns, and refunds.
Provide premium support to HNI customers and ensure exceptional service standards.

Customer Retention & Omnichannel Experience
Drive retention initiatives through Email, WhatsApp, SMS, and abandoned cart campaigns.
Improve repeat purchases, customer lifetime value, and engagement.
Coordinate omnichannel experiences including click & collect, store appointments, and virtual consultations.

Cross-Functional Collaboration
Partner

📌 Digital And E Commerce Manager Mumbai
🏢 D.P.Jewelline
📍 Mumbai