We are looking for a Credit Relationship Officer

CreditMantri is a Series-B funded, Chennai headquartered Fintech startup, founded by a team of entrepreneurs with extensive experience in world-class financial services organizations. Our aspiration is to become India's largest and most inclusive Credit facilitator. CreditMantri aims to do this by creating a single extraordinarily rich source of credit relevant information, aggregating both traditional and non- traditional data sources.

We have over 2 million users, work with 60+ lenders and have seen robust training. We are at an exciting phase of our proposition build out. Our product set caters to 2 stakeholders consumers on one side and lenders on the other.

Roles & Responsibilities
Explain and counsel customers to repay the overdue Banking products
Ensure 100% 1st call to customer within 12 hours
Achieve collections parameters as per the company standard
Understand credit concerns customers have when their loan or credit card gets rejected
Introducing CreditMantri and describing the services we do




Provide Service Plan options on how customers can improve their score and become loan eligible
Co-ordinate with operations department on successful repayment & resolution of negative issues pertaining to credit bureaus
Explaining about Credit and Cibil Score to the customer.

Eligible Criteria
Any Graduate
Should be fluent in English and Hindi (Mandatory). Multilingual would be an added advantage.
Should have knowledge of loan and credit products
Understands management by metrics and is result oriented.
Passionate about customer interaction.
Enjoy working in a start-up environment.
Ability to prioritize tasks in hand and comfortable working in a cooperative team setting.

Perks and benefits

1.No Night Shift (Only General shift 9:30am -6:30 pm)

2.Joining Bonus of Rs. 6000 And Attractive Incentives (1000 - 40,000)

3.Providing DRA Certification

4.Half Yearly Increment & Annual Inc

📌 Telecaller Agent Chennai (India)
🏢 CreditMantri Finserve
📍 India