Role Description

This is a full-time in office role for a Call Center Executive located at Gleneagles Health City, Perumbakkam, Chennai. In this role, the Call Center Executive will handle inbound and outbound calls, address patient inquiries, provide information about hospital services, assist with appointment scheduling, and ensure satisfaction through exceptional customer service. The role requires maintaining accurate records of interactions, escalating concerns to relevant departments, and working collaboratively to enhance the patient experience.

Qualifications
Expertise in Customer Support and Customer Service to effectively handle patient inquiries and resolve concerns
Strong Communication and interpersonal skills to interact with patients, caregivers,



and internal teams in a qualified manner
Experience in Contact Centers and handling high-call volumes efficiently
Basic Sales skills to accurately convey hospital services and offerings when required
Proficiency in relevant computer applications and CRM platforms
Ability to maintain composure under pressure and a solid focus on resolving customer concerns effectively
Fluency in English and additional local languages is preferred
Prior experience in healthcare or hospital customer service is an advantage
Minimum educational qualification: Bachelors degree or equivalent

📌 Call Center Executive Chennai
🏢 Gleneagles Healthcare
📍 Chennai