Job Summary

We are looking for an experienced Retail Operations Excellence Manager to oversee end-to-end retail operations across Exclusive Brand Outlets (EBOs), Multi-Brand Outlets (MBOs), Shop-in-Shop (SIS) stores, dark stores, e-commerce, and quick commerce channels. The ideal candidate will drive operational excellence, inventory efficiency, customer experience, and business growth while ensuring compliance with company standards and budgets.

Key Responsibilities

Retail Operations
Implement and monitor SOPs across all retail formats.
Ensure stores are well-maintained, visually appealing, and compliant with health & safety standards.
Manage store infrastructure, furniture, fittings, hardware, POS systems, and vendor relationships.
Coordinate and support operations across EBO, MBO, SIS, and dark store formats.

Inventory & Supply Chain Management
Ensure optimum stock availability across retail, e-commerce, and quick commerce channels.
Plan stock replenishments and inter-store transfers.
Coordinate warehouse operations and inventory planning.




Drive FIFO implementation and expiry management to minimize wastage.

Training & Team Management
Identify training needs and conduct regular operational training programs.
Roll out current operational initiatives and ensure smooth implementation across stores.
Track manpower requirements and coordinate with HR for timely hiring and workforce planning.

Customer Experience
Drive initiatives to enhance in-store customer experience.
Resolve customer complaints across retail, e-commerce, and quick commerce channels.
Gather customer feedback and implement continuous improvements.

E-commerce & Logistics Operations
Oversee daily online order processing and timely order fulfilment.
Coordinate with store teams for accurate packing and dispatch.
Manage relationships with logistics partners and courier service providers.
Evaluate and onboard recent logistics partners.
Ensure delivery readiness during sa

📌 Retail Operations Excellence Mumbai (India)
🏢 Burgundy Hospitality
📍 India