Key Responsibilities:
Hard Services Management (Technical Operations):
Oversee operations and maintenance of allcritical engineering systems, including:
HVAC systems (chillers, AHUs, FCUs)
Electrical systems (HT/LT panels, transformers, UPS, DG sets)
Plumbing systems, STP/ETP, water management
Fire life safety systems (hydrants, sprinklers, alarms)
Building Management Systems (BMS)
Ensurepreventive and predictive maintenance programsare implemented and tracked.
Maintainzero downtimefor critical systems through proactive monitoring.
ManageAMC contracts, vendor SLAs, and performance reviews.
Lead energy optimization and cost reduction initiatives.
Soft Services Management:
Manage housekeeping, pest control, landscaping, faade cleaning, and waste management.
Ensurehigh hygiene standardsacross all areas including workspaces, washrooms, cafeterias, and common areas.
ImplementSOPs and service benchmarksfor consistent service delivery.
Conduct regular audits and drive continuous improvement.




Overseecafeteria operations and vendor performance(if applicable).
Workplace Experience, Events Client Visits:
Plan and executecorporate events, leadership visits, and town halls.
ManageVIP visits, audits, and client walkthroughsensuring world-class experience.
Coordinate workspace readiness, branding, and hospitality services.
Ensure seamlessmeeting room management and space utilization.
Drive initiatives to enhanceemployee experience and engagement.
ESG (Environmental, Social, Governance) Sustainability:
Lead ESG initiatives aligned with frameworks such asGRI, BRSR, and ISO 14001.
Drive programs on:
Energy efficiency and carbon footprint reduction
Waste segregation and recycling
Water conservation
Track and report ESG KPIs and metrics.
Support sustainability certifications such asLEED / IGBC / WELL.
CSR (Corporate Social Responsibility):
Coordinate CSR initiatives such as:
Community outreach programs
NGO part

📌 Program Manager Hyderabad
🏢 R1 RCM
📍 Hyderabad