Job Description: Jewellery Retail Consultant (Male & Female)

Location: Pune, Maharashtra (Prabhat Road)

Department: Retail Operations

Reports To: Business Head

Salary:

Position Summary

We are looking for passionate, well-groomed, customer-focused specialists who can create exceptional luxury shopping experiences.

The ideal candidate should have experience in premium retail, luxury products or lifestyle brands and possess outstanding communication and relationship-building skills.

This role is not just about selling jewellery—it is about helping customers discover products that match their personality, lifestyle and aspirations.

Key Responsibilities

Customer Experience
Welcome every customer with warmth and professionalism.
Understand customer needs through consultative selling.
Build trust and long-term customer relationships.
Deliver an exceptional luxury shopping experience.
Assist customers in styling and product selection.
Explain product features, craftsmanship and brand stories confidently.




Create memorable customer experiences that encourage repeat visits.

Sales
Achieve individual and store sales targets.
Maximize average bill value through effective recommendations.
Promote cross-selling across all four brands.
Upsell complementary products wherever appropriate.
Convert walk-ins into loyal customers.
Build a personal clientele and maintain regular follow-ups.

Brand Representation

Become the face of the brand by:
Maintaining impeccable grooming standards.
Demonstrating confidence and professionalism.
Living the values of luxury retail.
Staying updated on current collections and launches.
Representing each brand with authenticity.

Product Knowledge

Develop expert knowledge of:
Men's jewellery
Fashion jewellery
Gold-polished jewellery
Sterling Silver jewellery
Gemstones and crystals
Spiritual products
Jewellery care
Fashion trends
Styling recommendations

Customer Relationship Management
Captu

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