Rain & Rainbow is seeking a customer-focused and sales-driven Tele Caller / Customer Relationship Executive to strengthen customer engagement, improve order conversions, reduce returns, and deliver an exceptional customer experience.

The ideal candidate will interact with customers through calls, WhatsApp, and other communication channels to assist with product inquiries, order confirmations, sizing guidance, delivery updates, customer feedback, and repeat purchase opportunities.

As Rain & Rainbow scales towards becoming a leading ethnic wear brand, the Tele Caller will play a critical role in converting inquiries into sales and transforming first-time buyers into loyal customers.

Key Responsibilities

Customer Calling & Sales Conversion
Contact customers who have placed orders for confirmation and verification.
Follow up on abandoned carts, incomplete checkouts, and pending orders.
Convert customer inquiries into successful sales.
Recommend suitable products, collections, and offers based on customer preferences.
Promote recent arrivals, festive collections,



and promotional campaigns.

Customer Support
Handle inbound customer calls professionally.
Resolve queries related to:
Product details
Fabric information
Sizing and fit guidance
Delivery timelines
Order tracking
Returns and exchanges
Coordinate with logistics and warehouse teams for issue resolution.

WhatsApp & CRM Management
Respond to customer queries through WhatsApp Business.
Maintain accurate customer records in CRM systems.
Track customer conversations and follow-up schedules.
Build long-term customer relationships through proactive engagement.

Order Management Support
Verify Cash-on-Delivery (COD) orders.
Reduce fake and high-risk orders through customer verification.
Coordinate with dispatch teams to ensure smooth order fulfillment.
Follow up on return-to-origin (RTO) cases and re-delivery prospects.

Customer Retention & Repeat Business
Conduct post-p

📌 Customer Support Representative Jaipur (India)
🏢 Rain & Rainbow
📍 India