Founded in 1996, we are a publicly listed logistics company in China with an established global logistics network.
We are seeking an experienced Overseas Business & Logistics Field Operations Specialist to serve as our primary local representative in India.
This role is responsible for managing end-to-end import/export logistics operations after cargo arrival, coordinating local agents and customers, handling operational exceptions, supporting quotations, and ensuring effective communication between India and our China headquarters.
You will play a key role in maintaining service quality, operational efficiency, and business stability in the India market.
Key Responsibilities
Local Operations & Resource Coordination
Maintain robust relationships with local logistics partners, freight agents, and key customers.
Coordinate shipment forecasts with the China team.
Reserve local logistics resources to ensure on-time cargo delivery during both normal and peak seasons.
Risk Management & Exception Handling
Proactively identify operational risks.
Resolve delivery delays, operational issues, customs-related problems, and other logistics exceptions promptly.
Conduct root cause analysis and continuously improve operational processes.
End-to-End Last-Mile Logistics Management
Take full ownership of post-arrival logistics operations, including:
Delivery Order (DO) release
Customs clearance
Cargo pickup
Warehousing coordination
Monitor local agents' performance and improve transit efficiency while ensuring compliance with operational standards.
Cost Control & Information Management
Review and verify invoices from local logistics partners.
Control logistics costs and prevent unnecessary expenses.
Provide timely shipment updates, risk notifications, and exception reports to customers and the China headquarters.
Business Support
Maintain existing customer relationships and identify potential business opportunities.
Support the