Role Summary

We are hiring a hands-on IT, Network & Systems Administrator to own day-to-day IT service

delivery and to operationalize Identity & Access Management and IT Asset Management as

we build an ISO 9001 / ISO 27001 / SOC 2-ready ITSM foundation. You will run the service

desk on ServiceDesk Plus, administer endpoints via Endpoint Central, manage the

corporate network and systems, and execute the joiner-mover-leaver access lifecycle end

to end. This is a builder-operator role: you will help write the procedures, then run them

with audit-grade discipline. You will work alongside a senior IT Operations engineer and a

security team, reporting to the Head of IT.

Qualifications & Experience Must Have
47 years of hands-on IT administration experience covering Windows and Linux

systems, Active Directory / up-to-date IdP (SSO, MFA), and enterprise networking

fundamentals (TCP/IP, VLANs, DNS, DHCP, VPN).
Demonstrable experience operating an ITSM tool (ServiceDesk Plus, Jira Service

Management, Freshservice, or similar) with SLA-driven queues.




Experience with endpoint management platforms (Endpoint Central /

ManageEngine suite, Intune, or similar): imaging, software deployment,

configuration policies.
Practical experience executing user access lifecycle (provisioning/deprovisioning) in

a controlled, approval-based setting.
Working knowledge of asset management practices — inventory, tagging, lifecycle,

license tracking.
Exposure to AWS administration (IAM users/roles, EC2 basics) for corporate

workloads.
Robust documentation habits — SOPs, runbooks, knowledge articles.

Qualifications & Experience — Preferred
Experience working in an ISO 27001 / SOC 2 certified environment and producing

audit evidence.
FortiGate exposure (VPN administration, basic policy literacy).
Scripting for administration (PowerShell, Bash, or Python).
Experience integrating HRMS-driven JML workflows with ITSM tooling.
Wazuh or other SIEM/EDR agent deployme

📌 It, Network Hyderabad
🏢 Cantellat Software
📍 Hyderabad