Responsibilities:
The primary task of the quality analyst is transaction monitoring and providing actionable insights.
Comprehensive documentation of every coaching prospect. Share realtime feedback with the coach to ensure that corrective measures are taken.
Participate in team huddles and share updates and best practices.
Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page.
Provide actionable data to various internal support groups.
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📌 Quality Analyst Bengaluru (India)
🏢 Pole To Win (PTW)
📍 India
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