10648
Handle collections for the assigned area and achieve collection targets on
various parameters like resolution, flows, credit cost and roll rates (depending
on the bucket)
Ensure that the NPA's are kept within assigned budget and active efforts are
made to minimize it.
Increase the fee income / revenue and develop initiatives to control and
reduce the amount of vendor payouts
Conduct asset verifications and possession as per SARFESI / Section 9 process
through court receivers.
Track & control the delinquency of the area (Bucket & DPD wise) and focus on
nonstarters
Ensure customer satisfaction by ensuring quick resolution of customer issues
within specified TAT
Build relationships with key clients to ensure timely collections are made
and monitor defaulting customers by ensuring regular follow with
critical/complex customers to identify reasons for defaulting




Represent the organization in front of legal/ statutory bodies as required by
the legal team and ensure that the collection team adheres to the legal
guidelines provided by the law in force
Allocate work to the field executives and ensure that all the agencies in the
location perform as per defined SLA, ensuring payments and audit receipts get
deposited within the defined SLA.
Ensure that there is adequate Feet on Street availability area-wise
/bucket-wise/ segment-wise and obtain daily updates from all collection
executives on delinquent portfolio & initiate detailed account level review of
high-ticket accounts
Ensure compliance to all Audit / Regulatory bodies as well as policies and
procedures of the company

Post Graduate/ Graduate in any discipline

📌 Manager Ceq Collections Guwahati Royal Arcade
🏢 Tata Capital
📍 Guwahati