Role & responsibilities
Team Leader- Operations
Roles and Responsibilities :
Should exhibit People Management Skills.
Should be aware of the various Operations and Client Metrics.
Solid analytical, solving skills with solid MS Excel skills.
Needs to have the drive to achieve given targets.
Process adherence (Check, analyze, Control & Improvement).
Drive & adhere to Policies & Procedures.
Should be well versed in coaching & providing feedback
Basic exposure to excel.
Positive process knowledge and Good interpersonal skills
The candidate should be possess the following skills
People Management skills
Client Management skills
Process Management skills
Coaching and Training
Feedback and Performance Management skills
Controlling of Attrition & Shrinkage, SLA , AHT ,CSAT , Schedule Adherence
Retention & BQ Management, Behavior Issue
Education Target : Minimum Graduate (Any Bachelors Degree)
US Shift : Starting Window 5.30 pm – 8.30 am
5 Days Working profile
Rotational Shift & Rotational Off

📌 Customer Service Team Leader Diversity Navi Mumbai (India)
🏢 Foundever
📍 India