JOB PURPOSE
To ensure the timely delivery of software & IT hardware delivery as per budget in line with RFP requirements by coordinating with various internal and external stakeholders. He / she would be assisting the field IT team with a transparent objective of 100% SLA achievement and would prepare regular reports for upper management.
Accountabilities Key Performance Indicators
Ensure company IT policies and procedures are followed by internal and external stakeholders.
Ensure that contractual SLAs are met on a monthly basis.
Ensuring all recent software releases, configuration or bug fixings go through the duly verified testing and governance process.
Ensuring the coordination between Partners for the Root Cause Analysis in case of any failure and ensuring corrective action.
Ensuring that Field Installation and Integration Test (FIIT) & Site Acceptance Test (SAT) are happening in timely manner.
Assist senior management in reporting and day-to-day IT operations.
Responsible for ensuring training to operations / Technology/IT team for doing the L1/ L2 validation.




To identify solutions and opportunities to improve organizational performance. Evaluate Managements' requirements, prepare and present technical proposals, design and deliver solutions for business needs
Monthly SLAs as required in the RFP
Monthly SAT targets
Early closure of IT issues

Note: Key accountabilities need to be represented in action verb
INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work
Internal - Roles you need to interact with inside the organization to enable success in your day-to-day work
Software partners, Utility and meter manufacturer Senior management, Project Operations Team and Technology/IT Team at Site.
SKILLS AND KNOWLEDGE
(State the minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent). Educational Qual

📌 Agm Technology Delhi
🏢 GMR Airports
📍 Delhi