The Global Network Services Support team has responsibility for implementing and supporting Sitel Global Network and Security. As a member of this team, your primary focus will be to handle the Network outage calls.
This position is part of a 24x7 Global Team with peers in Mumbai.
In addition to incident support the Network Engineer will be responsible for:
Manage P3 to P5 service requests.
Document reason for outage.
Planning and performing upgrades to firmware and IOS.

Typical Qualifications : (education, experience, knowledge, skills and abilities typically needed to perform this job)
Education (if beyond High School or equivalent) :
Preferred - Bachelor in Engineering - Computers / Electronics / Communication or related field, Graduate/Post Graduate in Science/Math/IT
Cisco Certified Network Professional (CCNP) would be added advantage.
Related experience with relevant technology certifications

Experience Target (in this job or a related function/field) :
5 - 7 years of experience in Network and/or Network Security

Skills :



(identify essential skills required, and identify additional skills that enable success in performing this job)
Excellent English written and verbal communication skills with specific focus on technical and operational documentation
Solid interpersonal and problem solving skills
Excellent customer service, analytical and organizational skills
Willing to work in 24x7 rotational shift
Ability to take initiatives for individual projects as well as work in a team workplace

Skills: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job)
Robust interpersonal and problem solving skills
Thorough understanding and knowledge of network operating systems, network equipment and networking protocols
Well Knowledge / Experience in Content Filtering of Cisco WSA
Network installations, implementations and configurations (Main vendor

📌 Network Engineer Mumbai (India)
🏢 Foundever
📍 India