Description
We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

Work Type: Remote
Time Zone: U.S. Pacific Time

Job Responsibilities:
Manage customer email communication (order status, documentation, updates)
Enter customer orders in QuickBooks/ ERP
Prepare export documents, packing lists, certificates, and shipping documents
Coordinate with freight forwarders
Prepare weekly reports

Requirements
3+ years in manufacturing customer service or order processing
Experience with QuickBooks or ERP systems
Experience handling international shipments preferred
Excellent written English
Required Traits
Extremely detail-oriented
Proactive follow-up mentality
Organized and process-driven
Comfortable working in rapid-paced industrial environment
High accountability

Preferred Candidate:
Has prior experience in sales and customer support, or customer assistance at music festivals or large events
Thrives in dynamic,



rapid-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements:
Internet Connection:
Primary internet connection with a minimum speed of 15 Mbps.
Backup internet connection with at least 10 Mbps.
Backup connection must be capable of supporting work during a power outage.
Primary Device:
Desktop or laptop equipped with at least:
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
A minimum of 8 GB RAM.
Backup Device:
Must meet or exceed the performance of an Intel Core i3 processor.
Must be functional during power interruptions.
Peripherals and Workspace:
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
A smartphone for communication and verification purposes.

Benefits
Join Our Energetic Team: Exp

📌 Customer Support Specialist New Delhi
🏢 CrewBloom
📍 New Delhi