Job Description:

Key Responsibilities

Store Operations & Sales Management for Franchise of Tanishq
Monitor daily individual sales performance against assigned targets and implement corrective actions to achieve business objectives.
Manage inventory by placing stock indents through the Symphony system and ensure optimum stock availability.
Ensure adequate stock replenishment on the sales floor based on customer demand and sales trends.
Supervise outbound customer engagement activities, including cold calling of prospective customers, to ensure quality interactions and lead conversion.
Drive the implementation of the Golden Harvest Scheme (GHS) and ensure the sales team effectively educates customers about its perks.
Organize and coordinate customer engagement programs such as birthdays, anniversaries, dormant customer activation, and GHS awareness campaigns to enhance customer participation and loyalty.
Ensure old gold purchases are conducted in compliance with company policies and perform daily stock reconciliation.




Support the implementation of Lean Retail principles to improve operational efficiency and productivity.

Team Management & Compliance
Ensure adherence to company policies, Code of Conduct, attendance, dress code, confidentiality, and other operational guidelines.
Address employee concerns and serve as the first point of contact for administrative issues.
Conduct joint performance review discussions with the Store Manager and provide coaching to improve team performance.
Monitor Retail Sales Officers (RSOs) during customer interactions, assist in closing high-value sales, and provide support in complex customer situations.

Customer Experience & Feedback
Gather and communicate customer feedback to Retail Operations, Merchandising, and other corporate teams to improve products, services, and overall customer satisfaction.
Ensure prompt resolution of customer concerns while maintaining high service standards.

Incentive Man

📌 Floor Manager Based At Tanishq Bangalore Bengaluru
🏢 Talent Leads Consultants
📍 Bengaluru