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Role title : Assistant Director – Service Excellence
Job Summary
Support the Service Excellence Leader in shaping, driving, and governing the Service Excellence agenda across GDS by enabling strategy execution, driving insights, and ensuring structured governance, reporting, and compliance.
Acts as a central orchestration layer between strategy, execution teams, and leadership—ensuring initiatives translate into measurable outcomes.
Key Role and Responsibilities
As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will support team members and business teams , fostering a culture of continuous improvement and qualified growth.
By leveraging their expertise, the Assistant Director will guide the implementation of best practices and cutting-edge methodologies within the organization.
Strategy & Thought Leadership Enablement
Support the Service Excellence Leader in defining and articulating the Service Excellence strategy and roadmap
Conduct research, benchmarking, and internal analysis to inform strategic decisions
Develop executive-level presentations, viewpoints, and communication artefacts
Translate leadership vision into structured initiatives, frameworks, and action plans
Support in shaping new service excellence initiatives (AI, automation, quality, governance)
Initiative Governance & Transformation Tracking
Establish and manage a central initiatives tracker across Service Excellence programs
Monitor execution of transformation initiatives (CI, digital, process excellence)
Track advantages realization, KPIs, and ROI across i
📌 Assistant Director Service Excellence Delhi
🏢 EY
📍 Delhi