Job Description

Job Purpose
The Systems Operations Analyst is part of a support organization that is responsible for the daily operations of multiple industry leading trading exchanges. This is an internal-facing position, providing immediate assistance to ICE/NYSE/IMT developers, engineers, support personnel and IT staff, in an effort to minimize the impact of infrastructure related problems. This is a critical support role within the overall architecture of ICE/NYSE exchanges, divisions, and infrastructure.

Responsibilities
Monitoring and Incident Management
Monitor systems and applications within the production setting
Diagnose and fix incidents raised through monitoring tools, conference bridges and chats
Work with and escalate to internal and external teams to implement incident fixes, work-around and data recovery
Open and update production incident tickets according to company standards
Problem Management
Investigate and update incident tickets with root cause and incident description,



ensuring appropriate corrective action follow-up tickets are assigned
Manage incident tickets to closure, ensuring incident details are complete and accurate, and all corrective actions have been completed
System and Application Production Readiness
Work with internal and external teams to expand and maintain operational runbooks and other documentation
Check application and infrastructure availability and tasks at scheduled times
Configure monitoring tools and alarms
Deployment Management
Production deployments
Approve and execute production deployment tasks
Participate in disaster recovery, business continuity and workplace recovery events
Participate in continuous improvement programs, such as trend analysis of recurring issues
Provide and report on performance metrics of the setting
Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues

Knowledge and Experience
Bach

📌 Analyst I, Systems Operations Hyderabad
🏢 Intercontinental Exchange Holdings
📍 Hyderabad