Job Description:

Job Summary

We are seeking a proactive, organized, and customer-focused Member Relations & Operations Executive to support the day-to-day operations of our global logistics network. The ideal candidate will serve as the primary point of contact for members, ensuring exceptional customer service, effective communication, and strong member engagement.

This role involves managing member communications, onboarding recent members, maintaining accurate records, supporting network growth initiatives, and fostering long-term relationships with freight forwarding companies and global logistics partners.

Key Responsibilities

Member Communication & Support
Monitor, manage, and respond to incoming emails in a skilled and timely manner.
Handle member inquiries and provide accurate information regarding network services, membership policies, membership benefits, and operational procedures.
Follow up on pending requests, inquiries, complaints, and member issues to ensure timely resolution.
Facilitate effective communication between members and management.




Maintain accurate records of communications, member interactions, and support activities.

Membership Management
Assist with member onboarding, profile verification, account activation, and member setup processes.
Support membership renewals and member retention initiatives.
Maintain and update member databases, directories, and internal records.
Assist members with profile updates and platform support.
Monitor member engagement and encourage participation in network activities and events.

Relationship Management
Build and maintain robust qualified relationships with existing and prospective members.
Coordinate and communicate with freight forwarding companies, logistics providers, and global network partners.
Act as a trusted point of contact and support members' business networking requirements.
Collect member feedback and ensure concerns are communicated, tracked, and res

📌 Member Relations Delhi
🏢 Kyara consulting
📍 Delhi