Description
Make your mark improving client onboarding by ensuring every document is validated, indexed, and audit-ready, while growing your operations career.

As an Associate in Payments Client Onboarding, you will manage end-to-end document validation, indexing, and authentication to support client account openings and product set-ups. You will partner with implementation and service teams, internal stakeholders, and clients (as applicable) to resolve document gaps quickly and accurately. You will help maintain solid risk controls and service delivery through disciplined workflow management, explicit communication, and audit-ready recordkeeping.

Job Responsibilities:
Assess client information and compile complete, compliant documentation packages for downstream processing
Validate documentation against applicable policies, standards, and regulatory requirements
Perform primary and secondary authentication activities, including signature validation and call-back verification when required




Review existing internal documentation repositories to leverage previously collected documentation where appropriate
Index, store, retrieve, and maintain documents in approved repositories with accurate metadata and version control
Monitor shared mailboxes and workflow queues, prioritizing requests to meet service expectations
Track approvals, exceptions, and deferred items; escalate risks, delays, and blockers in a timely manner
Respond to documentation inquiries via email and phone, coordinating across implementation, operations, legal, and business partners
Maintain complete documentation trails to support audit, monitoring, and compliance reviews
Produce operational reporting on volumes, turnaround times, and service delivery performance indicators
Identify process gaps and drive continuous improvement to strengthen controls, efficiency, and client experience

Required qualifications, skills, and capabilities:
Bachelor’s degree in business, finance, or

📌 Onboarding Associate Bengaluru (India)
🏢 JPMorganChase
📍 India