Job Description
Role: ServiceNow Lead – Platform Architect
Location: Bengaluru / Hyderabad
Experience: 13+ years
Employment Type: Full time

Role Summary
Role Overview
The Lead Architect will be responsible for defining and driving the overall architecture, design, and governance of the ServiceNow platform across enterprise programs. This role provides strategic technical leadership, ensures alignment with business objectives, and drives scalable, secure, and high-performing solutions across the platform.
The position requires deep expertise in ServiceNow architecture, solid leadership capabilities, and experience operating in large-scale, 24x7 enterprise environments. The ideal candidate combines deep ServiceNow architecture expertise with practical implementation experience in AI-enabled workflows, automation, enterprise integrations, and platform modernization.

Key Responsibilities
Architecture & Solution Design
Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability




Translate business requirements into technical architecture and solution blueprints
Ensure adherence to enterprise architecture standards and best practices
Technical Leadership
Provide architectural guidance to development, support, and integration teams
Lead design reviews and architecture governance forums
Provide technical Consultation on current business initiatives
Leads Platform Upgrade and Clone activities.
Mentor developers, and engineers across teams
Drive standardization and reusable design patterns across implementations
Drive adoption of AI Capabilities including NowAssist, Predictive Intelligence, Agentic AI Solutions.
Platform Governance & Strategy
Establish and enforce governance frameworks, design standards, and security controls
Ensure compliance with data security, regulatory, and audit requirements
Ensure the reliability, availability and performance of production platforms and applications.
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📌 Lead Servicenow Platform Architect Bengaluru (India)
🏢 At&T
📍 India