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Design Led Innovation – Senior Consultant

The Chance

EY’s Innovation and Experience Design practice is rapidly expanding, and we are looking for passionate individuals who thrive on helping organizations innovate and transform through compelling experiences and digital strategies. As a Senior Consultant, you will work in a agile, entrepreneurial workplace within a global firm, collaborating with some of the most knowledgeable professionals in the industry. This role offers the chance to help clients imagine what’s possible and execute on that vision using design thinking and digital innovation principles.

Your Key Responsibilities

As a Senior Consultant in Design Led Innovation, you will:
Contribute to projects addressing clients’ most pressing challenges across sectors such as healthcare, consumer products, retail, automotive,



and technology.
Support the design and delivery of customer experience and digital strategy initiatives, including:
Customer personas and journey maps
Voice of the customer analysis
Design thinking workshops
Digital platform assessments and vendor evaluations
Collaborate with cross-functional teams to ensure high-quality deliverables and innovative solutions.
Assist in developing transformation roadmaps and actionable strategies aligned with client objectives.
Participate in research and analysis to uncover insights that inform experience design and digital innovation.

Skills and Attributes for Success
Strong understanding of customer-centric product development and its application to digital transformation.
Familiarity with B2B, B2B2C, and B2C experience models and omnichannel strategies.
Exposure to design thinking techniques such as journey mapping, persona development, a

📌 Customer Ixd Senior Dli Delhi
🏢 EY
📍 Delhi