What does a outstanding Client Support Analyst do?

Shift Timing: Night Shift (7:30 PM to 4:30 AM IST)

A excellent Client Support Analyst should strive to set the example for the team, they need to show the effort and passion that will ensure our clients have a great experience with each interaction with the support team. They must pay attention to detail, be extremely organized, have exceptional communication skills and be a reliable member of the team. This role exemplifies, “Client Focus”, so they need to make themselves available if needed to take care of our clients. They strive to answer as many calls as possible and ensure they do not miss any calls.

How you will provide meaningful contributions:

Key Responsibilities
Diagnose and resolve client-reported issues related to software, hardware or network problems
Diagnose and resolve client-reported issues related to software, hardware or network problems
Investigate financial plans to determine the cause of erroneous outputs.




Grasp detailed financial concepts and understand how they can be modeled for various client situations.
Take ownership of issues and investigate them to resolution.
Ensures proper escalation and response to customer issues team both to the customer directly and to other departments within InvestCloud
Maintain composure during stressful calls and focus on meaningful resolution.
Adheres to, follows, recommends, updates and mentors junior staff members on standardized IT processes
Focus on security practices and data segregation
Ensure escalated issues are resolved in a timely and efficient manner
Ensure daily scheduled activities are completed on time and with high a degree of accuracy
Ability to digest changes and come up with readiness assessment
Communicate transparent requirements to escalation point when needed.
Facilitating business needs and priority identification
Deep understanding of the company’s products, services and systems to provide effective support
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📌 Client Support Analyst Bengaluru
🏢 InvestCloud Careers
📍 Bengaluru