Description
Role Summary

We are seeking an experienced ECM/EDMS & Letter Generation Systems Engineer with strong expertise in xPression and Docfinity. The candidate will be responsible for implementing, configuring, supporting, and maintaining Electronic Content Management (ECM), Electronic Document Management Systems (EDMS), and Letter Generation platforms in a hosted enterprise setting.

Experience with tools such as DocFinity, OnBase, FileNet, xPression, IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager is preferred. Training may be provided for candidates with robust foundational skills.

The role requires strong operational support experience, system administration skills, and the ability to work effectively in a quick-paced, high-pressure production environment.

Key Responsibilities
Implement and support ECM/EDMS and Letter Generation systems using xPression and Docfinity
Configure system settings, options, and environment parameters
Provide high-level technical expertise for operational support functions




Support internal and external business customers through helpdesk and operational activities
Create release packages and support code repository systems
Perform software installations, upgrades, and code deployments
Troubleshoot application, server, and infrastructure-related issues
Support hosted environments and provide ongoing maintenance
Participate in on-call rotations, including after-hours and weekend support
Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams
Enforce security policies, compliance standards, and governance procedures
Perform risk assessments and support audit activities
Create instructional documentation and provide user training
Perform other duties as assigned

Required Skills & Experience
Minimum 8+ years of experience in relevant technologies
Helpdesk and system administration experience in ECM/EDMS using xPression and Docfinit

📌 App Dev Bengaluru
🏢 Conduent
📍 Bengaluru