Job Description:

Role & responsibilities
Customer experience ,Customer Management,Customer Success,Client Onboarding
Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion
Process Improvement Initiatives,Process Implementation.
Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc.
Building an onboarding team from scratch, and handling CS operations and programs, directly under the vice president of customer success.
Independently lead a customer success platform implementation project with technical stakeholder collaboration.
Spearheaded the development of customer success program management independently
Strategizing internal programs digitally to enhance success activities (Eg: Tool procurement, engagement
Campaigns, process automation, playbooks for onboarding, business reviews, success plans, save plays.




Other responsibilities included- detailed strategy and execution of customer health dashboard, learning .
It encompasses every aspect of the customer's interaction, including website navigation, marketing materials, sales process, product quality, customer service interactions, and even post-purchase follow-up.
To create positive and memorable interactions that lead to customer satisfaction, loyalty, and advocacy. A valuable CX aims to make the customer's journey easy, enjoyable, and effective.
Ongoing and encompasses all stages of the customer lifecycle.
Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), feedback surveys, customer reviews, and qualitative feedback.
Primarily proactive, focusing on designing and delivering positive experiences at every touchpoint. It can also be reactive in addressing issues and feedback.

📌 Agm Customer Experience Based At Mumbai (India)
🏢 Talent Leads Consultants
📍 India