Description
Cloud Application Support & Operations
Monitor, triage, and resolve incidents related to business applications hosted on AWS, Azure, and GCP settings within defined SLAs.
Perform root cause analysis (RCA) on recurring incidents and implement permanent fixes or workarounds.
Manage application deployments, patching, and configuration changes across cloud environments following change management processes.
Support business-critical applications such as ERP, CRM, HRMS, BI platforms, and collaboration tools hosted on cloud infrastructure.
Perform scheduled health checks, availability audits, and performance reviews for cloud-hosted applications.

AWS Responsibilities
Manage and support applications deployed on EC2, ECS, EKS, Lambda, RDS, S3, CloudFront, and related AWS services.
Monitor workloads using CloudWatch, set alarms, and respond to auto-scaling events.
Assist with IAM role reviews, security group audits, and VPC configurations for application access control.
Troubleshoot application connectivity issues involving Route 53, ALB/NLB, and API Gateway.





Azure Responsibilities
Support applications hosted on Azure App Services, Azure VMs, AKS, Azure SQL, and Blob Storage.
Utilize Azure Monitor, Log Analytics, and Application Insights for proactive monitoring and alerting.
Manage Azure Active Directory (Entra ID) integrations for SSO and identity governance for business apps.
Handle Azure DevOps pipelines for application releases and CI/CD-related support activities.

GCP Responsibilities
Support applications running on GCE, GKE, Cloud Run, Cloud SQL, and BigQuery integrations.
Monitor GCP workloads using Cloud Monitoring, Cloud Logging, and Error Reporting dashboards.
Manage IAM bindings, service account configurations, and firewall rules for application security.
Assist data teams with BigQuery queries and pipeline support for BI and analytics applications.

Stakeholder & Vendor Management
Coordinate with business st

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