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Explore your next prospect at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:
Understand UPS service, product, systems and procedure • Handle incoming customer queries on email and calls while acting as a complaint resolution specialist. • Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees,



price quotation, service information, export shipments exception and other enquiries in skilled manner. • Identify, follow up, resolve and record customer concern or issues • Recommend solutions on service concerns to management. • Coordinate with other departments and countries in order to resolve customer queries/concerns. • Act as a mentor and escalation handler for frontline CSR’s whenever needed. • And any other duties assigned from time to time.

Employee Type:

Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Sr Gbs Customer Service Representative Mumbai
🏢 UPS
📍 Mumbai