What You’ll Do:
Provide technical support of the Zeta DSP, programmatic campaign performance, and third-party programmatic platforms
Review and triage support cases, escalating to Product / Engineering when needed.
Keep clients informed of status until resolution using non-technical, customer-friendly language
Utilize tools such as Google Chrome Developer Tools and Postman during investigation of support cases
Author and execute SQL queries, often involving joins across multiple tables, to pull data for in-depth support case troubleshooting
Manage collaboration and build process between cross-functional teams to ensure effective issue resolution and notification
Draft and maintain product and troubleshooting documentation
Participate in team owned programs such as: Platform Administration, Vendor Certification, Third-Party Ad Tag Handling, and more

Who You Are:
You are analytically driven
You are a problem solver
You are a collaborator
You pinpoint efficiency gaps and build creative solutions
You are nerdy, but loveable




Possess a genuine enthusiasm and curiosity for technology, operations, and the programmatic landscape

What You’ll Need:
2+ years in a support role
Bachelor’s Degree in Computer Science, Mathematics, Statistics or related field OR equivalent experience
Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction
Experience using DSPs including (but not limited to): Google Campaign Manager 360, The Trade Desk, and Xandr Invest. Zeta DSP a plus
Experience using tag management platforms including (but not limited to): Google Tag Manager, Tealium, Adobe Launch
Some experience with HTML, JavaScript, and CSS
Intermediate SQL acumen (MySQL, Vertica, HIVE)
Intermediate to advanced data analysis skills – you can distinguish between bad data and positive data
Excellent verbal and written communication skills – you can translate technical conce

📌 Programmatic Technical Operations Hyderabad (India)
🏢 Whitefield Careers
📍 India