Overview:
The Customer Service role is vital to our organization as it serves as the primary point of contact for our customers. Customer Service representatives play a crucial role in ensuring customer satisfaction, resolving issues, and maintaining positive customer relationships. They contribute significantly to the overall success of the business by providing exceptional service and support.
Key Responsibilities:
Interact with customers via phone, email, and chat to provide and process information in response to inquiries, concerns, and requests
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting and explaining the best solution
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with internal departments
Ensure high level of customer satisfaction through excellent sales service




Stay updated on product knowledge and maintain a positive, empathetic, and qualified attitude toward customers at all times
Collaborate with the sales team to develop productive methods for handling issues with larger revenue customers
Assist with placement of orders, refunds, or exchanges
Assist with providing feedback on the efficiency of the customer service process
Identify and assess customers' needs to achieve satisfaction
Handle changes in policies or renewals
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas

Required Qualifications:
High school diploma or equivalent
Proven customer support experience or experience as a client service representative
Solid phone contact han

📌 Customer Service Noida
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📍 Noida