Overview

Our client is a well-established, multi-specialty healthcare provider. Known for its patient-centric approach and consistent clinical outcomes, the organization has built a reputation for delivering high-quality, accessible healthcare across key specialties.

With up-to-date infrastructure, advanced medical technology, and a growing network of facilities, the hospital is focused on scaling operations while maintaining excellence in patient care and service delivery. The leadership team is committed to strengthening institutional capabilities, enhancing operational efficiency, and driving a culture of accountability and continuous improvement.

This role owns the end-to-end efficiency, compliance, and scalability of all non-clinical functions within the hospital. The mandate is easy: ensure the hospital runs like a high-performing, cost-effective, patient-centric system outside of clinical care.

Key Responsibilities:
Operational Leadership
Drive overall hospital operations across facilities, administration, front office, housekeeping, security, biomedical,



and support services
Ensure seamless day-to-day functioning with zero tolerance for operational breakdowns
Build SOPs, enforce discipline, and create measurable service benchmarks
Patient Experience & Service Quality
Own patient journey outside clinical care—admissions, billing, discharge, grievance handling
Improve turnaround times, reduce friction points, and elevate service standards
Track and act on patient feedback and satisfaction metrics
Vendor & Facility Management
Manage all external vendors (facility, housekeeping, security, equipment, etc.)
Drive cost optimization without compromising service quality
Ensure infrastructure readiness, maintenance, and uptime of all non-clinical assets
Financial & Cost Control
Own non-clinical P&L; levers—cost management, budgeting, and efficiency improvements
Identify leakages and drive cost rationalization initiatives
Ensure

📌 Head – Non Clinical Operations Mumbai
🏢 Anzaa Consultants
📍 Mumbai