About the Role

We are looking for a sharp, execution-oriented Business Manager to join the Merchant Experience team within the Soundbox business. This role sits at the intersection of Product, Data Science, and Operations — owning business KPIs end-to-end and driving measurable outcomes for merchant experience and device performance.

What You'll Own
Business KPIs — Own and drive metrics around merchant experience (activation, engagement, satisfaction) and Soundbox device performance (uptime, connectivity, transaction success rates)
Cross-functional execution — Work with Product, Data Science, and Operations teams to define priorities, align on solutions, and deliver outcomes at pace
Independent initiative leadership — Identify gaps, size prospects, and drive initiatives from zero to one without waiting for direction
Data-driven decision making — Deep-dive into data to surface insights, define hypotheses, and measure impact of interventions

Key Responsibilities




Define and track KPIs for merchant experience and device health; own the performance narrative with stakeholders
Partner with the product team to translate merchant pain points into feature requirements and prioritization inputs
Work with data science to build models, dashboards, and alerting systems that surface actionable merchant and device signals
Lead operational reviews, identify friction points in the merchant journey, and close gaps through structured problem-solving
Drive A/B tests, pilots, and rollouts; own the pre/post analysis and iteration loop - Build business cases for recent initiatives and present recommendations to senior leadership

Who You Are:

Qualifications
B.Tech from IIT / NIT (mandatory)
MBA from a Tier-1 institute (preferred)
4–7 years of total work experience in product management, business analytics, or strategy roles — preferably in fintech, payments, or consumer/merchant-facing products
Must-Have Skills
SQL — solid querying skills to independently p

📌 Business Manager Merchant Experience Noida
🏢 Paytm Payments Services
📍 Noida