Responsibilities & Key Deliverables

Develop and own the Channel Partner Quality Framework, including standardized Field Quality Plans (FQP), Inspection & Test Plans (ITP), installation SOPs, defect checklists, photo/video documentation protocols, and digital quality tools/apps tailored for distributed rooftop/C&I; projects.
Define mandatory quality gates and checkpoints that channel partners must follow
Conduct partner onboarding quality training
Perform regular field quality audits and surprise site visits
Manage third-party inspection agencies (TPIs) deployment
Handle non-conformance management
Oversee the warranty certificate issuance process:
Verify completion of all quality inspections, commissioning tests, punch-list closures, and documentation
Authorize and issue company-issued warranty certificates to end-customers upon confirmed compliance.
Ensure digital/QR-coded certificates (where applicable) are generated, registered (e.g., in national portals or internal systems), and shared with customers, partners,



and relevant authorities for subsidy claims or discom approvals.
Maintain records of issued certificates, linked to serial numbers, installation details, and partner accountability for future claims handling.
Monitor and analyze quality KPIs across the channel network
Drive partner performance reviews
Ensure compliance with:
MNRE / PM Surya Ghar Muft Bijli Yojana quality & empanelment norms
BIS/IEC standards for components and installations
CEA / state discom grid-interconnection & safety requirements
Company performance guarantee / warranty terms
Support pre-dispatch inspections (PDI) at vendor/warehouse level and random material audits at partner warehouses.
Interface with key stakeholders
Provide field quality insights and defect trend data to product, procurement, and R&D; teams
Lead digital quality transformation
Contribute to partner ecosystem development

Experience

-Experience: 8–10 years in quality roles

📌 Field Quality Manager Pune (India)
🏢 Mahindra & Mahindra
📍 India