Overview

We are currently seeking a manager to manage Medical Coding programs. His/her
Primary responsibility will be to support and monitor day-to-day work processes and meet production and Service Level Agreements. Assessing and forecasting staffing requirements based on client communication and incoming volume. Should coach team members in achieving team deliverables and escalate appropriately and as needed. Monitor activities of team members; provide feedback and counsel team members regarding performance, timekeeping, and personnel issues

Responsibilities
Project Transition and Stability
People Readiness: Ensure timely completion of resource planning and hiring
Creating training manual and SOP
Process Changes and Enhancements
SLA's delivery
Business Health and SLAs
Baseline performance thresholds- Establish and periodically revisit performance thresholds
Ensure all SLAs are met
Ensure all budgets are met
Process Improvement & Team Management
Process Changes and Enhancements
Reduce operational costs, Healthier Margins




Identify single points of failure. Create back-up
Development of second and third-line leader
Process enhancements (measurable)
Data Analytics
Talent Engagement & Development
Talent Acquisition
Performance Management
Talent Engagement & Development

ATTRIBUTES AND BEHAVIORS
Develops and maintains positive working relationships with others
Provides constructive and honest feedback, and identifies learning and development prospects
Takes pride in the achievement of team objectives
Has credibility with peers and senior managers
Self-motivated – driven to achieve results
Seeks to identify, evaluate and implement initiatives that lead to optimal results
High customer service ethic – is passionate about meeting customer expectations and improving service levels
Keeps pace with change – acquires knowledge/skills as the business evolves
Handles confidential information with sensitivity
Exhib

📌 Manager Operations Pune
🏢 Cotiviti
📍 Pune