Job Purpose
DBS India Consumer Banking Group including digibank (Retail Banking) and Treasures (Wealth Segment) serves over 2.6 million customers worldwide with a complete range of banking and wealth management services. It is a business that focuses on quality customer acquisition through multiple acquisition channels, customer-centric value propositions and cutting-edge and productive distribution channels. DBS has been at the forefront of adapting and incorporating rapid changes in technology to understand and serve customer needs better. Virtual Relationship Managers are a step in that direction. Thus, Treasures Virtual Relationship Manager is a key role within the Consumer Banking Group Business that is responsible for engaging with clients across the geographies in India and Globally, greatly enhancing the client experience through the effective use of technology. A high level of customer-centricity, interpersonal relationships complemented by “multi-channel” approach to relationship management via online and digi app are critical to succeed in this role.





Key Accountabilities
This role is focused on enhanced service experience that combines the best of digital technology and that key human factor. The role will involve engaging directly with prospects and customers exploring their financial objectives and positioning the solutions and services of DBS to suit their needs and aspirations
Role would actively engage with Wealth Specialists and Client Experience teams across DBS India Branches to facilitate Wealth transactions.
Acquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner.
Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels
Ensure right balance of the product mix and balance NTB (Recent to Bank NR customers) with increased penetration of existing customers to deepen the wallet share.
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📌 Officer, Virtual Relationship Manager, Consumer Banking Group Chennai (India)
🏢 DBS BANK INDIA
📍 India