What You'll Do:

As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you’ll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client’s goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.

Optimize existing clients set up:
Being an expert on the standard Criteo products from a technical perspective
Establish trustful relationships with other Operations and Commercial Teams
Work with the Client Focus Teams to understand and execute the operational tasks related to client’s business objectives
Execute the implementation of new features and products
Troubleshoot standard product issues and propose ways forward

Continuous improvement of processes and tools:
Participate with the broader global team to improve and develop recent tools and processes.
Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams




Identify bugs, report them, and work close to our escalation and R&D; teams on their resolution
Proactive review of processes, tools and solutions that will have an impact on our overall efficiency

This role is based in Gurugram, work hours will be between 05:30pm IST to 02:30am IST.

Who You Are:
Fluent in English, both spoken & written
Engineering or technical background with a computer science related degree
Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
Experience collaborating with internal clients
Ability to prioritize and execute a large number of tasks, and resolve issues quickly
Problem-solving and a positive attitude in a quick-paced setting
Team oriented, sharing best practices and open to provide and receive feedback
High attention to detail and meticulous to execute tasks for key and complex clients
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📌 Technical Solutions Engineer, Retail Media Gurugram
🏢 Criteo Technology
📍 Gurugram