Job Description

Purpose of the role
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Accountabilities
Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively.
Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes.
Collaboration across functional projects and initiatives to support the broader business operations team.
Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance.
Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies.
Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates.




To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Analyst Expectations
To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a explicit set of leadership behaviours to create an setting for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Lis

📌 Team Support Specialist Uscb Noida
🏢 Barclays
📍 Noida