Description
Job Description
The Banking Back Office team, as part of Global Servicing Operations, is responsible for supporting critical account maintenance and legal operations while ensuring compliance with applicable regulatory requirements and internal policies. This team manages legal and maintenance requests by accurately assessing customer account information, processing account updates, and responding to legal orders in accordance with established procedures and service level commitments.
As a Banking Back Office Associate, you will be responsible for reviewing and validating legal and maintenance requests, conducting account research, and performing maintenance activities with a high degree of accuracy and attention to detail. You will retrieve relevant documentation, send appropriate response to legal and Maintenance requests, and ensure all actions comply with applicable laws, regulatory requirements, and American Express policies. The role also involves collaborating with cross-functional teams, identifying process improvement prospects,



and consistently delivering timely, compliant, and customer-focused operational support while maintaining the highest standards of quality and risk management.

Responsibilities
Responsibilities
Open legal and Maintenance case in case management system and action as per defined SOP.
Assess the validity of the legal & Maintenance request in accordance with Amex procedures
Evaluate legal requests, research customer accounts, and perform maintenance action as per process defined guidelines
Retrieve documents and/or prepare responses to legal orders or Maintenance request in accordance with applicable laws and Amex procedures
Support all aspects of the work performed by our team related to our legal order processing functions and Maintenance work as per the process guidelines
Comply in all aspects with US and other applicable country laws and Amex procedures
Identify gaps in processes and suggest for improv

📌 Customer Service Analyst I Gurugram (India)
🏢 American Express
📍 India