JOB DESCRIPTION:
Place in Organisation

The KAM reports to the National account manager – Contemporary trade (EPD). He/She works in tandem with other functions viz. Sales, Finance, Legal, Supply Chain, Marketing & Brands. He/she would assist the NAM of MT / Key Projects in handling the Abbott Pharma Portfolio in domestic chain pharmacies. He/she would also independently manage some special projects on business development in specific international markets.

Role & Responsibility

The Key Account Manager (KAM) will be responsible for managing and growing business with organized pharmacy chains through solid customer partnerships, flawless execution, and data‑driven account management. The role requires hands‑on experience with modern trade / chain pharmacies and exposure to international or export business, including coordination with cross‑border stakeholders where relevant.
The KAM will work closely with internal stakeholders across Sales, Marketing, Finance, Supply Chain, Legal, and to drive sustainable growth for the Abbott Pharma portfolio.

Key Responsibilities





Key Account & Customer Management
Serve as the single point of contact for assigned pharmacy chain buying and commercial teams
Build and sustain solid, long‑term partnerships through regular engagement and structured governance
Understand customer business models, expansion plans, and category strategies

Sales Growth & Joint Business Planning
Design, negotiate, and execute Terms of Trade (ToT) and Joint Business Plans (JBPs)
Drive monthly, quarterly, and annual sales targets, market share, and profitability

Operational Excellence
Ensure timely purchase order execution, order fulfillment, and collections
Monitor fill rates, service levels, expiry management, and returns
Manage and resolve debit / credit notes efficiently

Data, Analytics & Reporting
Analyze data to generate insights and support decision‑making for accounts and leadership
Support the NAM in performance reviews and strate

📌 Key Account Manager Mumbai
🏢 Abbott
📍 Mumbai