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YOUR MISSION
The Manager – Operations (Support) is the primary point of contact for all regional support activities, ensuring effective handling, prioritization, and resolution of incidents. This role works in close collaboration with the Incident Manager to maintain high service quality, enforce prioritization standards, and ensure adherence to SLAs.
The position acts as the bridge between business stakeholders and IT support teams, driving operational excellence and continuous improvement in service delivery.

Key Responsibilities:
Regional Support Ownership
Act as the single point of contact for all support-related matters within the assigned region




Coordinate and oversee end-to-end ticket lifecycle from creation to resolution
Ensure effective communication and coordination between business users and support team
Incident Management & Prioritization
Work closely with the Incident Manager to ensure correct ticket categorization and prioritization based on business impact
Monitor ticket queues and ensure adherence to defined priority standards (P1–P4)
Drive resolution of critical incidents (P1/P2) by coordinating with relevant teams
Ensure timely escalation of complex issues and major incidents
Stakeholder Management
Build robust relationships with regional business stakeholders
Serve as the key interface between business users and IT Support teams
Provide regular updates on incident status, outages, and resolution progress
Manage stakeholder expectations and ensure high customer satisfaction
Service Delivery & SLA Compliance
Ensure tickets are handled within agree

📌 Manager – Operations Bengaluru
🏢 puma sports india
📍 Bengaluru