Description

About Company:

Responsibilities:
Lead and mentor a team of technical analysts and engineers.
Provide professional support in a fast-paced setting.
Provide technical guidance in order to administer, manage, and support cloud infrastructure solutions, including virtual machines, cloud services, virtual network configuration
Implement, administer and support highly available solutions in multiple environments such as Azure Load Balancing services, Active Directory Federation Services, and Web Application Proxy configurations.
Responsible for managing and scaling AKS clusters, ensuring reliability, security, and compliance of containerised workloads.
Apply security best practices in solution design and implementation.
Oversee post-implementation operations and support for cloud environments.
Collaborate with development teams and clients to establish consistent DevOps practices across settings.
Collaborate closely with internal and client stakeholders
Provide technical guidance for onboarding recent environments into ITOps




Serve as a technical escalation point for the team and clients for complex troubleshooting
Provide technical leadership and serve as an escalation point for the management, operations, and support of cloud solutions post-implementation.
Triaging, routing, alerting, issue isolation, troubleshooting, and resolution of systems and applications
Identification of trends, recurring problems, and root cause identification
Own and contribute meaningful documentation to the knowledge base
Take part in an on-call pager rotation to provide support coverage
At times, participate in support coverage during non-business hours and/or provide additional coverage as needed
Act as a technical escalation for troubleshooting complex issues
Act as an incident manager
This is a billable role with utilization targets
Other responsibilities as assigned

Minimum Requirements:
Minimum 10 years of progressive IT exp

📌 Lead Site Reliability Engineer Jaipur (India)
🏢 Rightpoint
📍 India